Terms & Conditions

Accountability for Harm and Injury

Pursuant to Republic Act No. 9482 (The Anti-Rabies Act of 2007), Section 5, Paragraph (f), regarding the responsibilities for the control and prevention of human and animal rabies:

If a pet inflicts deep bites or serious scratches on any Fur Casa staff member or any other person during walks or while inside the facility—especially if the pet lacks the required vaccinations—a deposit of ₱5,000 will be charged to the pet owner to cover expenses such as vaccinations, surgeries, hospitalization, travel costs, or any resulting loss of income.
If the total expenses exceed ₱5,000, the additional amount will be charged to the pet owner. Any unused portion of the deposit will be refunded, and all official receipts will be provided.

By booking any service at Fur Casa, pet owners/guardians acknowledge that they understand and agree to all terms and conditions stated below.

Liability and Risk Acknowledgement

  • Pet owners are responsible for all expenses resulting from injuries their pet may cause to any staff member, animal, or individual. These expenses may include vaccinations, treatments, surgeries, hospitalization, rehabilitation, and any loss of income incurred by affected staff during recovery.
  • Fur Casa will provide reasonable care; however, the facility, its owners, and its staff are released from liability for injury, illness, accidents, stress, anxiety, trauma, parasite transmission (including fleas, ticks, and worms), skin irritation, or death, except in cases of gross negligence by the assigned groomer, pet hotel attendant, or dog walker.
  • Fur Casa may not be able to detect existing skin conditions, illnesses, or parasites during a visual inspection. Pet owners remain fully responsible for such conditions and any resulting complications.
  • Accidental nicks, scratches, or abrasions may occur during grooming, especially in pets that are uncooperative or aggressive. These incidents will be noted and reported, but the staff will not be held liable unless caused by gross negligence.
  • Pet owners must not call out to, approach, or attempt to handle their pets during grooming, as this may cause distraction or injury. Fur Casa is not liable for any incident resulting from interference during grooming.

Causes for Rejection or Discontinuation of Service

Fur Casa reserves the right to refuse or terminate services at any time, without refund, if:

  • A pet shows signs of aggression, illness, parasites (fleas, ticks, mange, worms), extreme matting, unvaccinated status, or cannot be safely handled.
  • A pet is unsocialized or cannot be safely introduced to other animals (for daycare or boarding).
  • A pet is in heat or pregnant.
  • A pet exhibits severe anxiety-related behaviors such as persistent howling, excessive barking, or escape attempts.
  • Pet owners fail to disclose medical history, behavioral issues, or allergies.

Vaccination & Treatment Policy

Required:

  • Anti-Rabies (all pets)
  • 5-in-1 / DHPP (dogs) or 4-in-1 / FVRCP (cats)

Strongly Recommended:

  • Kennel Cough / Bordetella (dogs)
  • Deworming within the last 3 months
  • Preventive anti-tick & flea treatment (spot-on, collar, or oral)

Additional Requirements:

  • Vaccines must be up to date and administered at least 2 weeks before the stay.
  • A vaccination record must be presented upon check-in or provided via email, Messenger, or WhatsApp.

Important Notice:
While Fur Casa maintains a clean and safe facility, certain risks are unavoidable. The facility is not liable for any illness, parasite transmission (including fleas, ticks, or worms), skin irritation, or death, regardless of the pet’s vaccination or immunity status.

Nighttime Pet Care Disclaimer

Pets staying overnight at Fur Casa will be fed, given a potty break, and then placed in private suites to rest.
Although pets are not continuously monitored inside their suites during nighttime hours, the facility has 24/7 CCTV surveillance and an on-site attendant available to respond to any concerns.

Service-Specific Terms

Grooming

  • Pet owners must ensure that their pets are safe to groom and will not exhibit uncontrollable behavior.
  • Pets may experience stress, skin reactions, or irritation after grooming.
  • All pets left at Fur Casa for grooming must wear diapers; the facility can provide them if needed.
  • Pets waiting for their grooming turn must wear diapers at all times.
  • Pets in heat may be fitted with diapers for hygiene and safety.
  • Pets must be picked up within 30 minutes of completion of grooming; otherwise, daycare fees will be charged.

Boarding & Daycare

  • Owners may provide their own pet food. Otherwise, meals may be purchased on-site at an additional cost.

Walking

  • Pets will be walked using safety measures such as leashes and harnesses. However, outdoor risks—including accidents, encounters with stray animals, or environmental hazards—may still occur.

Pick-up & Drop-off

  • Pick-up and drop-off services require full vaccination compliance and that the pet is healthy for transport.
  • Fur Casa may assign third-party transporters. Their identity and contact details will be provided to the owner, who is responsible for confirming their identity.
  • Fur Casa is not liable for accidents, delays, or unforeseen incidents during transport. All transportation-related liability rests solely with the third-party transporter.

Media Release

Fur Casa may take photos or videos of pets during their stay or service for marketing or promotional use.
If the pet owner does not consent, they must inform Fur Casa in writing or via message before or during the service.

Final Agreement

By booking any service at Fur Casa, pet owners certify that their pets are in good health, non-aggressive, and fit to receive services.
Fur Casa is authorized to seek emergency veterinary care if necessary, and pet owners agree to shoulder all related costs.
Failure to disclose medical or behavioral concerns will result in the immediate termination of services without refund.