Questions? We’ve Got Your Paw.

Fur Casa offers Grooming, Pet Hotel and Daycare. Individual services, add-ons and current rates are shown on the Services page.

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An account is recommended because it keeps your pet profiles, health records and booking information connected. It also gives eligible Fur-ents access to FC Coins, booking history and Pet Hotel Daily Updates.

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No. Some bookings and special arrangements require Fur Casa review or approval. Pet Hotel and Daycare requests should not be treated as confirmed until Fur Casa sends or displays confirmation.

If a Pet Hotel stay is still shown as a pending booking request and your account displays a Cancel Request option, you may use it to withdraw the request before approval. This is different from cancelling a confirmed booking.

Pick-up and drop-off may be requested, but it is subject to management approval and availability. Fur Casa will contact you if the transport request can be accommodated. Where a third-party transport provider is used, that provider is responsible for accidents attributable to its transport service.

Please disclose anything that may affect your pet’s care or safe handling, including allergies, medical conditions, medication, recent surgery, skin sensitivity, injuries, feeding requirements, behavioural concerns and handling sensitivities.

Fur Casa is not a veterinary diagnostic facility, so accurate information from the Fur-ent is important.

Vaccinations are preferred for Grooming pets, and Fur-ents should keep vaccination and treatment records current and available.

Pet Hotel and Daycare have service-specific health requirements and the Pet Hotel agreement refers to current Anti-Rabies and core vaccination records. Fur Casa may request records before or at check-in. Please check the current Service Requirements for the service you are booking.

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Current deworming and preventive tick/flea treatment are recommended. Please keep the dates in your pet profile up to date. Fur Casa may refuse or discontinue a service where parasites create a health or safety concern.

Yes. Fur Casa may refuse, modify or discontinue a service where a pet cannot be handled safely or where a health or welfare concern is identified. Examples can include aggression, parasites, severe anxiety, unsafe handling, extreme matting, heat or pregnancy where relevant.

This is not a standard booking deposit. If a pet causes a serious bite, scratch or other injury, Fur Casa may require a ₱5,000 medical/security deposit toward reasonable medical expenses, travel costs, losses or related costs arising from the incident.

If actual costs exceed the deposit, the Fur-ent remains responsible for the additional amount. Any unused balance is returned where applicable, with supporting receipts.

Tell us your preferred haircut or style and any sensitive areas, allergies, skin irritation, medication, health conditions, matting, recent surgery, behavioural concerns or fear of clippers, scissors, dryers, brushing, nail trimming or handling around the face, feet or tail.

Grooming involves close handling and tools, so minor nicks, abrasions, temporary skin sensitivity, redness or eye irritation can occur, particularly with matted, sensitive or uncooperative pets. Fur Casa will use reasonable care and may stop the service if continuing would be unsafe.

Please do not approach, distract or handle your pet while the Groomer is working unless a Fur Casa team member asks you to do so. Sudden movement or distraction can increase the risk of injury.

Fur Casa may discontinue grooming if your pet cannot be safely handled or a health or welfare issue is identified. Any service adjustment or partial refund is governed by the Terms & Conditions and the stage of service already completed; a refund is not automatic.

Please arrange collection promptly after Fur Casa tells you the service is complete. The current Terms provide for collection within 30 minutes of completion; Daycare charges may apply where a pet remains beyond that period.

Yes. Fur Casa has an on-site Pet Hotel Attendant and 24/7 CCTV. Overnight guests are fed, provided water, given appropriate potty breaks and housed in their designated accommodation.

Pets are not continuously physically monitored inside each individual suite throughout sleeping hours. CCTV and the on-site attendant provide overnight operational monitoring.

Feeding routines, medication, food-storage needs, extra-care instructions, behavioural notes and other care information are kept with the pet profile and booking so the Pet Hotel team can see the current instructions during the stay.

Fur-ents are responsible for making sure the information supplied is accurate and complete.

Yes. Fur Casa’s Pet Hotel workflow provides AM and PM Daily Updates for checked-in guests, including photo/video and care information when recorded by the team.

The Pet Hotel agreement authorises Fur Casa to seek emergency veterinary care where reasonably necessary for your pet’s welfare. The Fur-ent is responsible for veterinary, medication, transport and related costs.

Safety comes first. Fur Casa may refuse, discontinue or modify care where a pet cannot be safely handled. Accommodation, walks, playtime or complimentary services may also be restricted where the Pet Hotel Attendant considers them unsafe.

Bring the items agreed for your pet’s stay, including food, medication and any necessary care items, and make sure vaccine/treatment records are available. Please identify anything left with Fur Casa so it can be recorded with the booking.

Fur Casa uses service-specific digital agreements so the Fur-ent confirms the pet’s relevant health, behavioural and care information, acknowledges the risks of the service and agrees to the applicable Terms & Conditions.

Where multiple pets are booked together as one Pet Hotel stay group, Fur Casa uses one stay-level waiver for the active pets included in that stay.

Yes. By signing the relevant service agreement, Fur-ents confirm that the information supplied is accurate to the best of their knowledge and that relevant medical, behavioural and care requirements have been disclosed.

The Pet Hotel agreement permits Fur Casa to use photos or videos for customer updates and promotional or social-media purposes unless the Fur-ent opts out in writing before the service.

No. The service waiver and the Fur Casa Terms & Conditions are read together. The waiver includes a direct Terms & Conditions link so Fur-ents can review the current terms before signing.

Read Terms & Conditions →

Confirmed bookings are generally not cancellable. Fur Casa may approve a cancellation in exceptional circumstances on a case-by-case basis, subject to the Terms & Conditions and applicable law.

An exception does not create a general right to cancel other confirmed bookings.

For a customer-requested cancellation that Fur Casa exceptionally approves, a refund processing fee equal to 3.5% of the amount approved for refund plus ₱10 is deducted from the refund.

This helps offset payment-processing charges that may not be returned to Fur Casa and the transaction or transfer costs of returning the funds to the customer. The fee does not apply where prohibited by law or where Fur Casa is legally required to provide a full refund.

Fur Casa will process an approved refund using a reasonable available method. The time for funds to appear can then depend on the bank, card network, e-wallet, payment terminal provider or transfer service involved.

That is different from a customer-requested cancellation. Any service adjustment or refund where Fur Casa discontinues a service for health, handling or safety reasons is handled under the applicable service provisions in the Terms & Conditions.

Any remaining Pet Hotel balance is due at check-in unless Fur Casa has agreed otherwise.

Fur Casa is at 27 R. Jabson St., San Joaquin, Pasig City.

Fur Casa is open to customers from 9:00 AM to 6:00 PM daily. Grooming is available Tuesday to Sunday and is closed on Mondays.

Pet Hotel check-in and check-out are normally scheduled between 10:00 AM and 5:30 PM.

Fur Casa does not have dedicated car parking. Limited motorcycle parking may be available for one or two motorcycles, subject to space.

Message us on WhatsApp or Messenger for service and booking questions. You can also call 0917 186 3727 or email contact@furcasaph.com.